Phoenix sets the standards in the industry by offering the best up time.
When customers require service support, Phoenix endeavors to provide it in the shortest time possible. The company provides support through the Phoenix Service Team, a crew of professionally qualified and specially trained Field Engineers.
The Phoenix Service Team is amply staffed to attend to calls from any part of India where the company’s products are installed. The team’s objectives include (1) attending satisfactorily to any service call within 72 hours (in major cities) and (2) getting the equipment in working condition within the first visit. The Phoenix Service Team also carries out regular preventive maintenance.
The customer’s voice is of great importance to Phoenix. Any feedback is communicated directly to the Service Manager and to the Quality Control Team for corrective and preventive action (CAPA) so that recurrence of faults is avoided.